The Helpdesk and Network/Tech Support Specialist is responsible for coordination and support of first level help desk calls/activities, especially in the areas of web applications, web hosting services, cable modem connectivity, desktop/laptop computers, simple network infrastructure, office automation applications, and end-user assistance for all assigned applications and services supported by Project A, Inc. Duties will also include support for key IT administration requirements as directed by Project Manager and Network Administrator as well as ensure that all calls are routed and responded to in an effective manner.

Requirements:

• Experience with Windows 2000 and XP support
• Help Desk or Desktop Support experience a plus, but not required
• Must be committed to providing excellent customer service
• Must be able to multi-task in a fast paced environment, deadline-driven, and customer focused atmosphere
• Ability to resolve problems in a logical, timely and efficient manner
• Ability to understand and clearly relate to other members of the organization, technical products, system problems, and end-user requirements
• Strong technical acumen and ability to quickly ascertain new technologies and techniques.

To apply for this position please send your resume with salary requirements by email to webmaster@projecta.com